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Return Policy

Shipping Policy

At Green Fresh Valley LLC, we strive to provide prompt and reliable shipping services to ensure your products reach you in a timely manner. Please carefully review our shipping policy outlined below.

  1. Order Processing Time:

    1. Once your order is placed and payment is successfully processed, our team will begin processing your order within 4-36 hours.

    2. Order processing time may vary depending on factors such as product availability, order volume, and any customization requirements.

  2. Shipping Methods and Carriers:

    1. We utilize reputable shipping carriers to ensure the safe and efficient delivery of your products.

    2. The available shipping methods and carriers will be displayed during the checkout process based on your location.

  3. Estimated Delivery Time:

    1. The estimated delivery time will depend on your location and the shipping method selected.

    2. We aim to provide accurate delivery estimates, but please note that unforeseen circumstances or external factors may impact the actual delivery date.

    3. Once your order is shipped, you will receive a shipping confirmation email or notification with tracking information.

  4. Order Tracking:

    1. Once your order is shipped, you will receive a tracking number and instructions on how to track your package.

    2. You can track your order by visiting the carrier's website and entering your tracking number.

  5. Shipping Address:

    1. It is your responsibility to provide a complete and accurate shipping address during the checkout process.

    2. Please double-check your shipping address to ensure it is correct and includes any necessary information such as apartment numbers or suite numbers.

    3. We are not responsible for any delays or issues in delivery caused by an incorrect or incomplete shipping address provided by the customer.

  6. Shipping Costs:

    1. The shipping costs will vary depending on the shipping method, destination, and order weight.

    2. The applicable shipping costs will be displayed during the checkout process before you finalize your order.

  7. Delivery Issues:

    1. In the rare event of a delivery issue, such as lost or damaged packages, please contact our customer support team immediately.

    2. We will work closely with the shipping carrier to resolve the issue and ensure you receive your order in a timely manner.

  8. Changes to the Shipping Policy: Green Fresh Valley LLC reserves the right to modify or update this shipping policy at any time without prior notice. The revised policy will be effective from the date it is posted on our website.

If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team. We are here to help and ensure a smooth shipping experience for you.

Return & Exchange Policy

At Green Fresh Valley LLC, we value our customers' satisfaction and aim to provide a hassle-free shopping experience. We understand that sometimes you may need to return or exchange a product, and we are here to assist you with the process. Please carefully review our return and exchange policy outlined below.

  1. Eligibility for Returns and Exchanges::

    1. We accept returns and exchanges for products that were purchased directly from Green Fresh Valley LLC.

    2. The return or exchange request must be initiated within date of delivery.

    3. The product must be unused, undamaged, and in its original packaging with all accessories and documentation included.

  2. Return Process:

    1. To initiate a return or exchange, please contact our customer support team by [email/phone] within the eligible return period.

    2. Our customer support team will provide you with a return authorization (RA) number and instructions on how to proceed.

    3. The product must be shipped back to us within date the RA number is issued.

    4. You are responsible for the return shipping costs unless the return or exchange is due to our error or a defective product.

    5. We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned item.

    6. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.

    7. If the returned product meets the eligibility criteria, we will process the refund or exchange as per your preference.

  3. Non-Returnable and Non-Exchangeable Items: The following items are not eligible for return or exchange:

    • Customized or personalized products.

    • Digital products or downloadable content.

    • Products that have been used, damaged, or are not in their original packaging.

  4. Refunds:

    1. If your return is approved, we will initiate a refund to your original method of payment.

    2. Please allow 3-5 business days for the refund to be processed and reflect in your account. The processing time may vary depending on your payment provider.

  5. Exchanges:

    1. If you wish to exchange a product for a different variant, size, or color, please indicate your preference when contacting our customer support team.

    2. The exchange will be subject to availability. If the desired product is unavailable, we will process a refund instead.

    3. For exchanges, any price difference between the original and exchanged product will be adjusted accordingly.

  6. Damaged or Defective Products:

    1. If you receive a damaged or defective product, please contact our customer support team immediately.

    2. We may request photographic evidence or other documentation to assess the issue.

    3. In case of damage during shipping, please retain the original packaging and shipping materials for inspection by the shipping carrier.

    4. We will provide a replacement, exchange, or refund for damaged or defective products, including any associated shipping costs.

  7. Changes to the Return and Exchange Policy: Green Fresh Valley LLC reserves the right to modify or update this return and exchange policy at any time without prior notice. The revised policy will be effective from the date it is posted on our website.

If you have any questions or require further assistance regarding our return and exchange policy, please contact our customer support team. We are here to help and ensure your satisfaction.

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